Privacy Policy – Black Pyramids Tours
Last updated: August 2026
At Black Pyramids Tours, your privacy, security, and trust are very important to us. We understand that when you book a tour, hotel, airport transfer, Nile cruise, or other travel service, you are sharing personal information with us. We are committed to handling your information responsibly, securely, and transparently. This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices you have regarding your personal information. By using our website or booking our services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Black Pyramids Tours is a travel and tourism agency providing tours, excursions, Nile cruises, airport transfers, accommodation arrangements, and other tourism services in Egypt. Throughout this Privacy Policy, the terms "Black Pyramids Tours," "we," "us," and "our" refer to Black Pyramids Tours.
Information We Collect
When you contact us, request a quotation, make a booking, or use our website, we may collect information such as: 1-Personal Information 2-Full name 3-Email address 4-Phone or WhatsApp number 5-Country of residence or nationality 6-Number of travelers 7-Date of travel 8-Passport or identification details when required for a specific travel service 9-Hotel or accommodation information 10-Flight information 11-Special travel requirements you voluntarily provide 12-Booking Information We may also collect information related to your reservation, including: 1-Tours and activities selected 2-Travel dates 3-Pickup and drop-off locations 4-Accommodation details 5-Cruise information 6-Transportation requirements 7-Number of adults and children 8-Special requests Website Information When you visit our website, certain technical information may automatically be collected, such as: 1-IP address 2-Browser type 3-Device type 4-Operating system 5-Pages visited 6-Approximate location 7-Date and time of website visits 8-Referring website This information helps us improve website performance, security, and user experience.
How We Use Your Information
We only use your personal information for legitimate business and travel-related purposes. Your information may be used to: Process and confirm your booking Provide quotations and travel arrangements Communicate with you about your trip Arrange airport transfers and transportation Arrange hotels and accommodation Arrange Nile cruises and excursions Organize tour guides and activities Respond to your questions and requests Provide customer support Send important information about your reservation Improve our website and services Prevent fraud, misuse, and security threats Comply with applicable legal and regulatory requirements We do not collect personal information simply because we can. We aim to collect only information that is reasonably necessary for providing our services and operating our business.
Your Payment Information
We take payment security seriously. When you make a payment, payment information may be processed through a third-party payment provider, bank, or other authorized payment service. Where possible, Black Pyramids Tours does not store complete payment card details such as your full card number or CVV on our own systems. Payment providers may process your payment information according to their own privacy policies and security standards. You should never send your complete card number, CVV, PIN, or online banking password through WhatsApp, email, or social media.
How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information against: Unauthorized access Unauthorized disclosure Loss Misuse Alteration Destruction Access to customer information is limited to people who need it to perform legitimate business or travel-related responsibilities. However, no website, online system, email service, or method of electronic transmission can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share necessary information with trusted service providers when it is required to provide the services you have requested. For example, depending on your booking, information may be shared with: Hotels and accommodation providers Nile cruise companies Transportation companies Airport transfer providers Tour guides Activity and excursion providers Airlines or transportation providers when necessary Payment providers Technology and website service providers Government or regulatory authorities when legally required We only aim to share information that is reasonably necessary for the relevant service. For example, if you book an airport transfer, the driver or transportation provider may need your name, flight information, arrival time, and pickup location.
Information About Children
Our services may be booked by families traveling with children. We do not knowingly use our website to directly collect personal information from children for purposes unrelated to providing travel services. When information about a child is necessary to complete a booking, we expect that information to be provided by a parent, legal guardian, or another authorized adult.
WhatsApp, Email, Phone Calls & Social Media
Customers may contact Black Pyramids Tours through WhatsApp, email, telephone, Facebook, Instagram, or other communication platforms. Please understand that these platforms are operated by third parties and may have their own privacy policies and security practices. We will use information received through these channels only for legitimate purposes such as: Answering inquiries Preparing quotations Confirming bookings Providing customer support Coordinating travel arrangements We encourage customers not to send unnecessary sensitive information through public comments or social media.
Cookies
Our website may use cookies and similar technologies. Cookies may help us: Keep our website functioning properly Remember certain preferences Understand how visitors use our website Improve website performance Improve our marketing and advertising Detect security problems You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Third-Party Services
Our website may contain links, booking systems, payment services, maps, analytics tools, social media features, or other services provided by third parties. When you interact with a third-party service, that service may collect and process information according to its own privacy policy. Black Pyramids Tours is not responsible for the privacy practices of independent third-party websites or services. We recommend reviewing the privacy policy of any third-party service before providing personal information.
International Travelers
Black Pyramids Tours welcomes travelers from around the world. Because tourism services frequently involve international travelers, your information may sometimes need to be shared with service providers located in Egypt or another country in order to provide the services you request. We take reasonable steps to ensure that personal information is handled appropriately when it is shared with service providers.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. We may retain certain information for longer periods when necessary to: Complete or document a booking Handle customer service matters Resolve disputes Maintain financial or accounting records Comply with legal obligations Prevent fraud or abuse Protect our legal rights When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.
Your Privacy Rights
Depending on your country and applicable privacy laws, you may have rights regarding your personal information. These may include the right to: Ask what personal information we hold about you Request correction of inaccurate information Request deletion of certain information Ask us to restrict certain processing Object to certain uses of your information Withdraw consent where processing is based on consent Request a copy of certain personal information Ask questions about how your information is used Some rights may be subject to legal or contractual limitations. To make a privacy request, please contact us using the contact details provided below.
Marketing Communications
We may occasionally contact customers about our services, special offers, travel information, or promotions where permitted by applicable law. You can request that we stop sending marketing communications at any time. However, even if you opt out of marketing messages, we may still contact you when necessary regarding an existing booking, payment, cancellation, schedule change, or other important travel-related matter.
Data Accuracy
We rely on customers to provide accurate and up-to-date information. Please check the information you provide to us carefully, especially: Passport information Flight details Travel dates Hotel information Phone number Email address Number of travelers Incorrect information may affect our ability to provide your travel services correctly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically.
Your Trust Matters to Us
At Black Pyramids Tours, we believe that booking a trip should be an exciting experience—not something that makes you worry about your personal information. We are committed to treating our customers' information with care and using it responsibly to provide the travel services they request. We will never sell your personal information to third parties. We will only share information when it is reasonably necessary to provide your requested service, operate our business, protect our systems, or comply with applicable legal requirements. Your trust is important to us, and we work to earn it throughout every step of your journey with Black Pyramids Tours.
Contact Us
If you have any questions about this Privacy Policy, how we use your information, or your privacy rights, please contact Black Pyramids Tours. Black Pyramids Tours Email: [Your Official Email] Phone / WhatsApp: [Your Official Phone Number] Website: [Your Website] When contacting us about your privacy, please avoid sending sensitive information unless it is necessary to resolve your request.
A Final Promise From Black Pyramids Tours
Your journey is important to us. Your privacy is important to us. Your trust is important to us. We aim to provide professional, transparent, and responsible tourism services while treating your personal information with the same care we would expect for our own.