Terms of Service – Black Pyramids Tours
Last updated: August 2026
These Terms of Service explain the rules and conditions that apply when you use our website, request a quotation, make a booking, or purchase any travel service from Black Pyramids Tours. By using our website or booking a service with us, you confirm that you have read, understood, and agreed to these Terms of Service. Our goal is to make your experience in Egypt safe, enjoyable, transparent, and professionally organized.
About Black Pyramids Tours
Black Pyramids Tours provides tourism and travel-related services in Egypt, including but not limited to: Private and group tours Day trips and excursions Multi-day Egypt tours Nile cruises Airport transfers Transportation Hotel and accommodation arrangements Tour guides Desert and adventure trips Cultural and historical experiences Customized travel packages Some services may be provided directly by Black Pyramids Tours, while others may be provided by independent third-party suppliers selected to fulfill your booking.
Booking a Tour
A booking request does not automatically guarantee availability. A booking becomes confirmed only after: We confirm the availability of the requested service. The customer receives confirmation from Black Pyramids Tours. Any required deposit or payment has been successfully received. Depending on the service, we may request additional information such as: Full name Passport details Hotel information Flight information Travel dates Number of travelers Contact information Special requirements Customers are responsible for providing accurate information.
Prices & Quotations
Prices displayed on our website or provided through communication channels may change depending on: Travel dates Number of travelers Hotel category Cruise category Transportation type Availability Seasonal demand Supplier prices Government fees or taxes A quotation provided by Black Pyramids Tours may have a validity period specified in the quotation. A price is considered final only after the booking has been confirmed by Black Pyramids Tours. Unless specifically stated otherwise, optional services, personal expenses, entrance fees, meals, transportation, tips, or other items not listed as included in your booking may be charged separately.
Payments
Payment requirements depend on the type and value of the booking. We may require: A deposit Partial payment Full payment before arrival Full payment for certain services with limited availability The required payment amount and payment deadline will be communicated to the customer before confirmation whenever applicable. A booking may be cancelled or released if the required payment is not received within the agreed deadline. Customers are responsible for ensuring that their payment information is correct and that sufficient funds are available.
Currency & Bank Charges
Prices may be quoted in USD, EUR, GBP, EGP, or another agreed currency. Exchange rates may change. If your bank, payment provider, or card issuer applies currency conversion fees, international transaction fees, or other charges, these fees are normally the customer's responsibility unless otherwise agreed in writing.
What Is Included
Each tour or travel package has its own inclusions and exclusions. Before booking, customers should carefully review the specific tour description and quotation. Depending on the package, inclusions may include: Transportation Professional tour guide Hotel accommodation Meals Entrance tickets Airport transfers Nile cruise Activities specified in the itinerary Only services specifically stated as included in your booking are considered included.
What Is Not Included
Unless specifically stated otherwise, the following may not be included: International flights Visa fees Travel insurance Personal expenses Tips and gratuities Personal shopping Alcoholic beverages Additional meals Optional activities Additional entrance tickets Laundry Room service Expenses resulting from personal changes to the itinerary The exact exclusions will be stated in the applicable tour description or quotation.
Itineraries
Tour itineraries are planned carefully to provide the best possible experience. However, itineraries may occasionally need to change because of: Weather Traffic Government regulations Site restrictions Road conditions Cruise schedules Flight changes Hotel availability Operational circumstances Safety considerations Events outside our reasonable control When a change is necessary, Black Pyramids Tours will make reasonable efforts to provide a suitable alternative of comparable value whenever possible.
Transportation
Transportation may be provided by private vehicles, minibuses, buses, domestic flights, boats, cruise ships, or other transportation providers. Vehicle type may vary depending on availability and the number of travelers. Customers are expected to follow reasonable safety instructions provided by drivers, guides, cruise staff, or other authorized personnel. Black Pyramids Tours may refuse transportation to a customer whose behavior creates a serious safety risk to themselves, employees, suppliers, or other passengers.
Hotels & Accommodation
Hotel accommodation is subject to availability. If the hotel originally selected becomes unavailable, Black Pyramids Tours may arrange another hotel of the same or a comparable category. Room preferences such as: Double bed Twin beds Connecting rooms Specific floor View Early check-in Late check-out are requests and are not guaranteed unless explicitly confirmed. Hotel check-in and check-out times are determined by the hotel.
Nile Cruises
Nile cruise schedules, ships, cabins, sailing times, and routes may be affected by operational conditions, river conditions, government regulations, or cruise company decisions. If a specific cruise ship becomes unavailable, Black Pyramids Tours may provide an alternative cruise of the same or comparable category whenever reasonably possible. Cruise facilities and services are subject to the rules and policies of the cruise operator.
Tour Guides
Where a professional guide is included, the guide will accompany the customer according to the itinerary and service purchased. Guide language and availability will depend on the option selected during booking. Special language requests should be made before confirmation.
Customer Responsibilities
Customers agree to: Provide accurate booking information. Provide valid travel documents when required. Arrive at agreed pickup locations on time. Follow reasonable instructions from guides and drivers. Respect local laws and regulations. Respect hotel, cruise, transportation, and attraction rules. Treat employees, guides, drivers, and other travelers respectfully. Inform us as soon as possible about any change or problem affecting the booking. Customers are responsible for their personal belongings during the trip.
Passports, Visas & Travel Documents
Customers are responsible for ensuring that they have: A valid passport Any required visa Required travel documents Any necessary permits Appropriate documentation for minors traveling with them Black Pyramids Tours may provide general assistance or information regarding travel arrangements, but customers remain responsible for ensuring that they meet the entry and travel requirements applicable to their nationality and circumstances.
Cancellation by the Customer
Cancellation terms depend on the specific service booked. Different suppliers, including hotels, cruise companies, airlines, transportation providers, and activity operators, may have different cancellation policies. The applicable cancellation and refund conditions will be communicated to the customer where applicable before or at the time of booking. Some bookings may be: Fully refundable Partially refundable Non-refundable Subject to cancellation fees For customized or peak-season bookings, special cancellation conditions may apply.
Refunds
Where a refund is applicable, Black Pyramids Tours will process the refund according to the applicable booking and supplier terms. Refund processing times may vary depending on: Payment method Bank Payment provider Supplier refund processing International transfer procedures Third-party payment processing or bank fees may not be refundable. Where a supplier has not yet returned funds to Black Pyramids Tours, the refund may take additional time to process.
Cancellation or Changes by Black Pyramids Tours
In exceptional circumstances, Black Pyramids Tours may need to modify, reschedule, or cancel a service. Reasons may include: Safety concerns Severe weather Government restrictions Supplier cancellation Transportation disruption Cruise schedule changes Hotel unavailability Operational problems Events beyond our reasonable control Where reasonably possible, we will attempt to provide an alternative service or reschedule the affected service. If an applicable service cannot be provided and a refund is required under the booking terms, we will handle the refund according to the applicable terms.
Delays
Black Pyramids Tours is not responsible for delays caused by circumstances outside our reasonable control, including: Traffic Road closures Flight delays Flight cancellations Weather Government decisions Security restrictions Cruise delays Airport procedures Natural events Third-party supplier problems We will make reasonable efforts to assist customers when unexpected delays occur.
Force Majeure
Black Pyramids Tours will not be considered responsible for failure or delay in providing services when caused by circumstances beyond our reasonable control. Such circumstances may include: Natural disasters Extreme weather War or armed conflict Terrorism or security incidents Government actions Strikes Epidemics or pandemics Transportation disruptions Major technical failures Road closures Political or civil disturbances Other events that could not reasonably have been prevented or controlled
Personal Belongings
Customers are responsible for their personal belongings, luggage, passports, money, electronics, and other valuables. We strongly recommend keeping important documents and valuables secure at all times. Black Pyramids Tours is not responsible for personal belongings that are lost, stolen, damaged, or left behind unless required otherwise by applicable law.
Health, Fitness & Special Requirements
Customers are responsible for informing Black Pyramids Tours before booking about any special requirements that may affect the ability to participate safely in an activity. This may include: Mobility requirements Dietary requirements Accessibility needs Special assistance Other relevant travel requirements We will make reasonable efforts to accommodate requests when possible, but not every activity or location may be fully accessible.
Customer Conduct
Customers must behave respectfully during their trip. We reserve the right, where reasonably necessary for safety or the protection of people and property, to terminate participation in a service if a customer's behavior: Is abusive or threatening Endangers other people Damages property Seriously disrupts the tour Violates applicable law Creates a serious safety concern In such circumstances, additional transportation or accommodation costs may be the customer's responsibility, subject to applicable law.
Photography & Media
During some tours, photographs or videos may be taken by customers, guides, or tour staff. Black Pyramids Tours will not use identifiable customer photographs for promotional purposes without appropriate permission or another lawful basis where required. Customers should also respect the privacy of other travelers and local people when taking photographs or videos
Website Information
We make reasonable efforts to keep the information on our website accurate and up to date. However, descriptions, photographs, prices, schedules, availability, and other information may occasionally change. Website content may contain information supplied by hotels, cruise operators, transportation companies, attractions, or other third parties. We reserve the right to correct errors and update information when necessary.
Third-Party Suppliers
Some services are provided by independent third-party companies. These may include: Hotels Cruise operators Airlines Transportation companies Restaurants Activity providers Guides Attractions Third-party suppliers may have their own terms, conditions, safety requirements, and cancellation policies. Customers agree to comply with the applicable rules of those suppliers.
Limitation of Responsibility
Black Pyramids Tours will take reasonable care in arranging the services included in your booking. However, we are not responsible for losses, delays, expenses, or changes caused by circumstances outside our reasonable control or by the actions or failures of independent third-party suppliers, except where responsibility cannot legally be excluded. Nothing in these Terms is intended to remove or limit any rights or protections that customers are entitled to under applicable law.
Complaints & Problems During Your Trip
If you experience a problem during your trip, please contact Black Pyramids Tours as soon as reasonably possible. Reporting a problem while the service is taking place gives us the best opportunity to investigate and resolve it quickly. Please provide: Your name Booking details Description of the problem Relevant photographs or documents where appropriate We will make reasonable efforts to investigate complaints and find a fair solution.
Intellectual Property
All content on the Black Pyramids Tours website, including: Logos Brand names Text Photographs Graphics Website design Videos Original content is owned by or licensed to Black Pyramids Tours unless otherwise stated. You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.
Website Use
You agree not to use our website: For unlawful purposes To commit fraud To attempt unauthorized access To interfere with website security To upload malicious software To collect information about other users without permission To impersonate another person or company In any way that could damage or disrupt our website or services We reserve the right to restrict access to users who violate these conditions.
Privacy
Your use of our services is also subject to our Privacy Policy. Our Privacy Policy explains how we collect, use, store, and protect personal information. By booking with Black Pyramids Tours, you acknowledge that your information may be processed as described in our Privacy Policy and as necessary to provide your requested travel services.
Changes to These Terms
Black Pyramids Tours may update these Terms of Service from time to time. Changes may be made to reflect: New services Changes in our business Changes in technology Changes in supplier requirements Changes in applicable laws or regulations The updated version will be published on this page with a revised "Last Updated" date.
Applicable Law
These Terms of Service shall be interpreted and applied in accordance with applicable laws and regulations. Where required by applicable law, customers may have rights that cannot be waived or limited by these Terms. Any dispute should first be brought to Black Pyramids Tours so that we can attempt to resolve the matter fairly and directly.
Our Commitment to Our Customers
At Black Pyramids Tours, we believe that clear terms create better and more trustworthy relationships with travelers. We aim to provide: ✓ Clear prices ✓ Honest information ✓ Professional travel arrangements ✓ Secure handling of customer information ✓ Responsive customer support ✓ Fair communication when plans change We want you to know exactly what you are booking before you travel. Thank you for choosing Black Pyramids Tours. We look forward to welcoming you to Egypt.